Refund and Return Policy

At PNG Company BV, we strive to ensure that our customers are fully satisfied with the products and services we provide. If for any reason you are not completely happy with your purchase, we have established the following refund and return policy.

1. Eligibility for Refunds and Returns

You may request a refund or return under the following conditions:

• The product or service was purchased directly from PNG Company BV.
• The product is unused, undamaged, and returned in its original packaging.
• The return or refund request is made within 14 days of purchase for physical products or within 14 days of service activation for services.

Please note that certain items, such as software downloads, custom or personalized products, or services that have already been fully delivered or completed, may not be eligible for refunds or returns.

2. Refund and Return Process

To initiate a refund or return, please follow these steps:

1. Contact our customer service team at info@pngcompanybv.com with your order details, the reason for the return, and proof of purchase.
2. If your return is approved, we will provide instructions on how to return the item to us.
3. Once we receive the returned product in its original condition, we will process your refund within 14 business days.

3. Non-Refundable Items

The following items are generally not eligible for refunds:

• Software and digital products that have been downloaded or activated.
• Customized or personalized products.
• Services that have been fully performed or delivered.
• Products returned outside the eligibility period or without prior authorization.

4. Refunds for Services

For services provided by PNG Company BV, if you are not satisfied, please contact us at info@pngcompanybv.com to discuss the issue. Refunds for services will be handled on a case-by-case basis and will depend on the nature of the service provided and the reasons for dissatisfaction.

5. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 14 days of receipt. We will either replace the product or offer a full refund, depending on the circumstances. To process your claim, we may request photographic evidence of the damage.

6. Shipping Costs

For returns, unless the product is defective or the return is due to an error on our part, the customer is responsible for the shipping costs. We recommend using a trackable shipping method to ensure the safe return of your product.

7. Refund Method

Refunds will be processed using the original payment method used for the purchase. Depending on your payment provider, it may take several days for the refund to appear in your account.

8. Contact Us

If you have any questions about our refund and return policy, or if you need assistance with a return, please contact us at:

PNG Company BV
Admiral Helfrichweg 4
2901 AB Capelleaan den IJssel, Netherlands
+31 104 20 27 20
info@pngcompanybv.com